Refund policy

Returns Policy

We gladly accept returns by mail. Merchandise is eligible for return within 30 days of delivery and must be in original condition, unworn, unwashed and with all tags, packaging and labels attached. Please note, we do not accept exchanges, please return your item for a refund and place a new order for your desired item.

  

Instructions for Returns by Mail

  1. To return an item, please enclose the packing slip in with your purchase and clearly mark the reason for your return. Simply return your parcel to the post office making sure to get a proof of postage.
  1. Can’t find your packing slip? Include a note with your full name, order number, email address and selection(s) from step one.
  2. Securely package your item(s) using original packaging if possible.
  3. Select a carrier (USPS, FedEx, UPS, etc.) that provides a tracking number and pay all shipping fees.
  4. Ship to the following address: Battersea Power Station, Circus Rd W, Nine Elms G-032A, London SW11 8DD

 

Damaged or Defective Merchandise

If your return is the result of an error on our part please email us with images of the defect. If incorrect items or sizes were shipped or merchandise has a manufacturer defect or damage sustained during shipping we will provide a full refund including postage costs. 

Processing Times

Returns submitted by mail will be processed within two weeks of delivery to the warehouse. Refunds are issued in the form of payment originally used when your order was placed. Once issued, the refund will typically appear on your billing statement within 7-10 business days.

Refund Policy

We offer a 30-day returns policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it. It must be unworn or unused, with all tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please follow the instructions on our Returns Policy page.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is defective or damaged, or you have received the wrong item, please contact us immediately at customerservice@eventmerch.com.

Please include your order number, details of the issue and clear photographs where appropriate. We will assess the issue and work to put it right.

Exceptions and Non-returnable Items

Certain items cannot be returned, including:

  • Perishable goods, such as food, flowers or plants
  • Custom or personalised products
  • Personal care goods, such as beauty products
  • Hazardous materials, flammable liquids or gases
  • Gift cards

Please contact us if you have any questions about whether a particular item can be returned.

Sale items cannot normally be returned unless they are faulty, damaged or your statutory rights otherwise apply.

Exchanges

We do not process exchanges.

The quickest way to receive a different item is to return your original item for a refund and place a new order separately.

Refunds

We will notify you once we have received and inspected your return. We will then confirm whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method. Please be aware that your bank or card provider may take additional time to process and display the refund in your account.