Please see our most frequently asked questions below. If you still can’t find the answer you’re looking for, email us at
Shipping and Delivery
I am under 18. Can I place an order?
Please make sure you have permission from a parent or guardian before placing an order with us.
Where do you deliver?
We deliver worldwide using tracked delivery services. International delivery can take up to 28 days in some countries.
Do you deliver to PO Box or military addresses?
Unfortunately, we cannot deliver to PO Box or military addresses. We apologise for any inconvenience.
How long will my order take to arrive?
UK orders: Orders will usually arrive within two working days using Royal Mail’s tracked service.
European orders: Orders will usually arrive within 3–7 working days using a tracked service.
International orders: Orders will usually arrive within 7–14 working days using a tracked service. However, delivery can take up to 28 days in some countries.
Delivery may take slightly longer during busy periods or due to circumstances outside our control.
Where is my order?
If your order has not arrived within the estimated delivery period, please check its tracking information.
If you still need help, email
What are customs fees?
Orders delivered outside the UK may be subject to customs fees, including local taxes, duties and processing charges. These fees are applied when your order reaches the destination country.
Customs requirements vary by country. Please contact your local customs office for further information before placing your order.
Why do I have to pay customs fees separately?
Our delivery charges do not include customs fees because each country applies its own taxes, duties and processing charges.
We recommend checking the applicable charges in your country before ordering.
What happens if I refuse to pay the customs fees?
If you refuse to pay the applicable customs fees, your order may be returned to us. We may then be charged the outstanding customs fees and return delivery costs.
We cannot refund customs fees, delivery charges or the cost of an order where the applicable customs fees have been refused.
Refunds and Exchanges
What is your returns policy?
You have 30 days from the date you receive your order to request a return.
Items must be unworn, unused and returned in their original condition, with all tags and original packaging attached. You will also need your receipt or proof of purchase.
Please follow the instructions on our
What is your exchange policy?
We do not process exchanges.
If you would like a different product or size, please return your original item for a refund and place a new order separately. This helps you receive the replacement more quickly and reduces the risk of your preferred item selling out before your return is processed.
How long does a return take?
Once we receive your return, please allow up to seven working days for it to be inspected and processed.
You will receive an email when your refund has been issued. Your bank or card provider may then take a further 7–14 working days to display the refund in your account.
If your refund has not appeared by your next billing cycle, please contact your bank or card provider.
What should I do if my product is faulty?
Email
Our customer service team will assess the issue and advise you about the next steps.
Orders
Can I pre-order products?
Selected products are available to pre-order. Sign up for our newsletter to receive updates about new products and pre-orders.
Payment is taken when you place your order. If your order contains both available and pre-order products, the complete order will be dispatched once every item is available.
If you would like your available products sooner, please place them as a separate order.
What happens if a product is out of stock?
If the product has an Email Me When Back in Stock option, select it to receive a notification when the product becomes available again.
Can I add an item to an order after checking out?
Unfortunately, items cannot be added to an order once checkout has been completed. Please place a separate order for any additional items.
Can I cancel my order?
We may be able to cancel your order if it has not yet been dispatched.
Email
Can I change my delivery address after placing an order?
We may be able to update your delivery address if the order has not yet been dispatched.
Email
Promotional Codes and Gift Cards
Do you sell gift cards?
No, we do not currently sell gift cards.
Where do I enter my promotional code?
You can enter your promotional code in the discount-code box during checkout, before completing payment.
My promotional code was not applied. What should I do?
Check that you entered the code correctly and that it has not expired. Please also review any conditions attached to the promotion.
If the code is valid but still isn’t working, email